STANDARD TERMS AND CONDITIONS
All orders must show quantity, item number, description, color and include a complete purchase order. American Storage and Logistics does not assume responsibility for errors on orders not submitted in writing. After receipt of purchase order and payment (where applicable), ASL will issue a written Order Confirmation. Estimated ship dates are stated on the Order Confirmation. Customer should review promptly and notify ASL within 24 hours of any error. Where applicable, hard copy Confirmations will not be issued until all engineering has been completed. Lead times begin after an Order Confirmation has been issued.
ORDER CHANGES / DELAYED SHIPMENT OR ORDER CANCELLATION BY CUSTOMER
Pricing is valid for 15 business days from date of quote. At which time, pricing will be subject to review and re-quoted at current market prices. All orders for refurbished and used material are subject to prior sale until a deposit or payment in full received. Used and refurbished beams are sold with a profile or height variance of +/- 0.25”. As such, a 4.50” H beam could be between 4.25” and 4.75”H. Orders may NOT be cancelled or modified after Order Confirmation without penalty. Order changes, delayed shipments and cancellations by customer will generate a written acknowledgement from American Storage and Logistics. Order changes may affect estimated ship dates. Such written acknowledgement may create a partial or full billing based upon any changes.
Order changes – American Storage and Logistics will issue a new Order Confirmation for each change from the original purchase order. Order Confirmations will include an estimated ship date. Should the new estimated ship date cause shipments to be delayed beyond the end of a month the Customer understands and agrees that they will be billed 50% of the amount of the purchase order. Payment terms will be the same as stated herein.
Customer Delay – Should the customer request a delay in the shipment of finished goods beyond the agreed ship date then American Storage and Logistics will be entitled to invoice the Customer the full amount of the purchase order or the unpaid portion of the purchase order. Furthermore, any delays caused by Customer during an installation may be billed at $100 per hour per team member.
Customer Cancellation – Should the customer cancel an order after a written Order Confirmation has been issued, the customer understands and agrees that American Storage and Logistics will bill the customer 100% of the purchase order.
All orders will be shipped F.O.B. shipping point. Shipments will be “best way” with freight charged prepaid and added to invoice. Special carrier or special delivery arrangements can be accommodated. These should be requested in writing as part of the order. Special packaging costs, such as pallets, will be purchaser’s responsibility.
Customer Pickup / 3rd Party / Collect Shipments –
3rd Party - Customer is responsible for coordinating all orders that are to be shipped 3rd party. When the date and time is scheduled with ASL, carrier has 24 hours to pick up order. Should the customer’s carrier not pick up the finished products within 24 hours of the appointment, customer understands and agrees that American Storage and Logistics will then ship “best way” with freight charged prepaid and added to the invoice.
Customer Pickup – Should the customer elect to pick-up their order the customer understands and agrees that American Storage and Logistics will bill the customer 100% of the order if customer does not pick up materials within 5 business days of notification that order is ready for pick-up.
American Storage and Logistics does not offer Collect Shipment as an option.
Standard payment terms vary depending upon the product and customer. Unless payment terms have otherwise been established, payment equal to 100% of the order is due before ASL will place, fulfill or deliver an
order. Check or credit card is accepted. Any order in excess of $10,000 requires a non-refundable deposit equal to 50% of the order. Installations require a non-refundable deposit equal to 50% of the cost of installation.
All deposits are due with a purchase order in order to issue an Order Confirmation and secure an installation time
We offer a 15 day return policy on all purchases of in-stock items. You can return up to $2,500 worth of material with no restocking fee. Anything over $2,500 will be charged a 25% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
You may not return sale or clearance items.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 15 days after delivery.
Returns require prior authorization. Please call us at 866-678-0326 and we'd be happy to get your return started.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will then issue you a refund. A credit will automatically be applied to your credit card or original method of payment, within 15 days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 866-678-0326.
To return your product, you should mail or transport your product to your local branch
You will be responsible for paying for your own shipping costs for returning your item. Shipping and delivery costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.